Terms of service

TERMS & CONDITIONS 

These Terms & Conditions govern your use of the Rubielle London website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Rubielle London is a fine jewellery house based in the United Kingdom.

All references to “we”, “our”, or “us” refer to Rubielle London.

2. Eligibility

To place an order, you must:

  • Provide accurate and complete information

  • Use the website in compliance with applicable laws

We reserve the right to refuse or cancel orders at our discretion.

3. Products

All products are subject to availability.

We make every effort to display our jewellery as accurately as possible. However, slight variations in colour, size, or finish may occur due to photography, lighting, or screen settings.

Product descriptions, pricing, and availability may be updated at any time without prior notice.

4. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to adjust pricing at any time.

Payment must be made in full at the time of purchase. Orders will not be processed until payment has been successfully received.

We accept major payment methods available through our checkout provider.

5. Order Acceptance

Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order.

A contract is formed only when your order has been dispatched.

We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or stock issues.

6. Shipping & Delivery

We aim to process and dispatch orders promptly.

Delivery times are estimates and may vary due to factors beyond our control, including courier delays.

Rubielle London is not responsible for delays once the order has been dispatched.

Risk of loss or damage passes to you upon delivery.

7. Returns & Exchanges

We accept returns in accordance with our Returns Policy.

To be eligible for a return:

  • Items must be unused and in original condition

  • Items must be returned within the specified return period

  • Original packaging must be included

We reserve the right to refuse returns that do not meet these conditions.

Refunds are processed once the returned item has been inspected and approved.

8. Lifetime Warranty

All purchases are subject to our Lifetime Warranty session (9).

This warranty covers manufacturing defects only and does not cover wear and tear, misuse, improper care, or external damage.

Full details are available in our Lifetime Warranty section.

9. Lifetime Warranty 

Our Commitment to Lasting Excellence

Every piece in our collection is crafted to be worn and lived in. We stand behind the quality of our craftsmanship unconditionally — and this warranty is our promise that any failure on our end will always be made right.

A) What This Warranty Covers

Our Lifetime Warranty covers defects in craftsmanship and materials that arise under normal use. Covered issues include, but are not limited to:

• Prong failure or loosening that causes gemstone loss
• Solder joint separation or structural failure of metal components
• Clasp or closure malfunction not caused by physical damage
• Setting defects that compromise gemstone security
• Manufacturing flaws in metal integrity, including porosity or inclusions in the casting
• Plating delamination on items sold as plated, subject to fair use assessment

Warranty service includes inspection, repair, re-tipping of prongs, re-soldering, replacement of defective components with equivalent materials, and professional polishing at the time of repair.

B) What This Warranty Does Not Cover

Our jewellery is made to accompany your life — but like any fine object, it requires a degree of care to maintain its integrity over time. This warranty does not cover deterioration or damage resulting from improper use or insufficient care of the piece.

For guidance on how to properly care for your jewellery and keep it looking its best for years to come, please refer to the Care Guide in the following section.

The warranty also does not cover:

• Surface scratches, scuffs, and natural patina resulting from daily use
• Gradual thinning of metal shanks or prongs over extended wear
• Natural fading or colour shift of organic gemstones over time
• Loss of a gemstone when a prong is visibly worn and professional re-tipping was not sought in time
• Damage caused by repairs, alterations, or modifications performed by a jeweller other than us

Gemstone-Specific Provisions

Our pieces are set with natural gemstones, laboratory-grown gemstones, diamonds, and moissanite. Each material has its own characteristics, and the following provisions apply across all of them.

Setting loss is covered across all gemstone types when caused by prong failure or a manufacturing defect in the setting.

Diamonds and moissanite are among the hardest materials known — diamonds being the hardest substance on earth, and moissanite second only to diamonds in hardness. Under normal wear, neither will chip or fracture. Damage of this nature, should it ever occur, would be the result of extraordinary force and is excluded from warranty coverage.

Natural and laboratory-grown gemstones vary widely in hardness and composition. Natural inclusions, growth characteristics, and variations in colour or clarity are inherent to the material and are not considered manufacturing defects. Colour change or deterioration in treated stones over time is not covered.

Pearls and organic materials, when applicable, are subject to natural ageing. Surface changes that develop over time through normal wear are not covered.

For all gemstone types, loss or damage resulting from improper care or neglect — rather than a defect in the piece itself — falls outside the scope of this warranty. Please refer to the Care Guide in the following section.

C) How to Make a Warranty Claim

1. Contact our customer care team via email or through our official website describing the issue.
2. You will receive a prepaid shipping label to send your piece to our atelier for inspection.
3. Our jewellers will assess whether the issue falls within warranty coverage. This typically takes 2–10 business days upon receipt.
4. If covered, the repair will be completed at no charge and the piece returned with complimentary shipping.
5. If the issue falls outside the scope of this warranty, you will receive a full assessment and a repair quote before any work begins.

Proof of purchase may be requested. Original receipts or order confirmations serve as proof of warranty eligibility.

D)  Transferability

This Lifetime Warranty is issued to the original purchaser and is non-transferable. It applies to pieces purchased directly from us or through authorised retail partners. Pieces acquired through secondary markets or resellers are not eligible for warranty coverage.

E) Limitation of Liability

Our obligation under this warranty is limited to the repair or replacement of the defective piece or component, at our sole discretion. We shall not be liable for any incidental, consequential, or indirect damages. This warranty gives you specific legal rights, which may vary by jurisdiction.

F) Amendments

We reserve the right to amend the terms of this warranty at any time. The version in effect at the date of original purchase shall govern all claims arising from that purchase.

10. Jewellery Care

Our pieces are designed for everyday wear and crafted to maintain their beauty for years to come. Like all fine jewellery, regular cleaning and maintenance are essential to preserve brilliance, sparkle and overall appearance.

Failure to properly maintain your jewellery may affect its appearance over time and is not considered a manufacturing fault.

For pieces worn daily

We recommend cleaning your jewellery approximately once per week.

For pieces worn occasionally

We recommend cleaning your jewellery at least once per month, even during periods of limited wear.

Recommended Cleaning Method

  1. Place the jewellery in a solution of lukewarm water and mild, neutral soap for approximately 5 minutes.
  2. Using a soft-bristled toothbrush, gently clean the entire piece. Particular attention should be given to stone settings, galleries and areas where natural buildup may accumulate.
  3. Rinse thoroughly with clean water.
  4. Dry completely using a soft, lint-free cloth.
  5. For best results, finish by applying warm air from a hairdryer for a few moments to ensure all moisture has evaporated and to help restore the jewellery’s natural brilliance.

Ultrasonic Cleaning

For customers who own an ultrasonic jewellery cleaner, we recommend incorporating ultrasonic cleaning into the same maintenance schedule outlined above.

When used correctly, ultrasonic cleaning can help remove buildup from areas that are difficult to reach through manual cleaning alone and assist in maintaining maximum brilliance.

A Simple Rule

The jewellery that receives regular cleaning is the jewellery that remains beautiful.

A few minutes of maintenance each week can help preserve the appearance, sparkle and overall beauty of your Rubielle piece for years to come.

10. Intellectual Property

All content on this website, including but not limited to:

  • Images

  • Text

  • Branding

  • Logos

  • Designs

is the property of Rubielle London and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

Rubielle London shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is strictly limited to the value of the purchased item.

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

12. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to gain unauthorised access to systems

  • Interfere with website functionality

We reserve the right to suspend or terminate access if misuse is detected.

13. Privacy

Your personal information is handled in accordance with our Privacy Policy.

14. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Changes will take effect immediately upon being published on the website.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.